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Terms & Conditions

Please read our Trading Information and Terms & Conditions below for detailed information on our Trading Terms, and for contact information in the event of a complaint.

Information

This site is designed to show a representative sample of the equipment we can supply. Although we try, we cannot guarantee the accuracy of product images on this site and they are intended for illustrative purposes only. If you don't see what you want please contact us either by phone, or email or use the contact form on the Contact page.

We quote in UK (£) Pounds Sterling only. Due to fluctuating exchange rates we are unable to guarantee some prices on this site. Please call us for a firm quotation. Non-website (e.g. Phone or Mail order) prices may differ from Website prices. Delivery times quoted are for UK deliveries only and are our best estimates of the service offered by our couriers and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.

All Delivery charges quoted on this site are for UK deliveries only.

Whilst we endeavour to keep this website up to date, please phone or email to confirm prices. Prices shown are in UK (£) Pounds Sterling. We cannot guarantee exchange rates. All prices shown are subject to change without notice, and are for CASH/CARD transactions only. Non-website prices may differ. All listed prices exclude VAT (Currently 17.5%). E&OE.

1. Status of Terms & Conditions

1.1 These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of TVC Visual Ltd ("TVC", "TVC Visual", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for TVC services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

1.2 You agree to:

1.2.1 provide true, accurate, current and complete information about you as prompted by our registration form (such information being the "Registration Data"); and

1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or TVC has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TVC has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the TVC site (or any portion of it).

2. Place of performance and applicable law

TVC Visual Ltd is a company registered in the UK. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. TVC make no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.

You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

3. Placing an order

3.1 A notice will be displayed on your web browser before you submit an order with TVC. This contains important information such as a description, price and delivery charges of the good or services ordered. TVC suggest that you print off a hard copy of the notice or save a copy to your hard drive for your own records.

3.2 Goods supplied to you by TVC will correspond with their prices and description (subject to E & OE). If at any time this is not the case TVC will give you the right to reject the goods within a reasonable time period for a full refund.

3.3 In the unlikely event that an incorrect price is shown on our website, TVC reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.

4. Right to cancel

4.1 You have the right to cancel any contract within 7 working days. The 7 working days will start the day after receipt of the goods.

4.2 The cancellation notice should be sent by e-mail to TVC at sales@tvcvis.com and must state your name, a description of the goods or services concerned and the contract number of the cancelled contract.

4.3 Where TVC have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to TVC. TVC will only accept the returned goods in their original packaging and which do not exhibit signs of wear or tear. Any returned goods that can not be re-sold as new will only be refunded to their mail order return value. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract.

4.4 Where TVC have supplied goods to you, these goods must be returned to TVC Visual Ltd 36 Broadbridge Mill, Bosham, Chichester, West Sussex, PO18 8PX or be available for collection by TVC. The cost of returning goods is non-refundable, and where TVC collects goods the direct cost of such will be deducted from the refund.

4.5 Once notice of your cancellation has been received and we are in possession of the returned goods, TVC will make a refund of the contract price, excluding the cost of delivery to your debit or credit card used to purchase the goods. This will be done within 30 days of the date of cancellation.

4.6 All monies will be refunded less within 30 days of cancellation date.

4.7 Software returns - Software may only be returned if it is unopened and in its original packing. This policy is to avoid any potential breach of the Copyright Descriptions and Patent act (CDPA) 1988. All opened software is exempt from return under the terms of the distance Selling Regulations (SI2334/2000). Software that arrives damaged or is physically faulty may be returned under our normal returns policy.

5. Site Content

5.1 TVC shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. TVC will only be liable for consequential losses within the contemplation of the parties.

5.2 Certain links in this site (typically a banner advert or icon) may lead to sites, which are not under the control of TVC. When you activate any of these you will leave the TVC site and TVC has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of TVC.

6. Limitation of Liability

6.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of TVC.

6.2 Subject to clause 6.1, you agree that TVC shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under TVC's direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where TVC Visual Ltd Ltd has been advised of the possibility of such loss or damage).

6.3 The only liabilities that TVC can exclude are those arising from the following.

6.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.

6.3.2 Where losses were not caused by any breach on the part of TVC.

6.3.3 For any business losses, and/or losses to non-consumers.

7. Delivery

Orders received by 1.00pm are normally dispatched the same day for next day delivery (weekends incur extra charge). If TVC cannot deliver within 30 days you will be notified immediately to arrange another time for delivery, or if you would prefer, to cancel your order.

8. Complaints handling procedure

In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:

e-mail: sales@tvcvis.com
Phone: 0845 450 7050
or write to:

TVC Visual Ltd
36 Broadbridge Mill
Bosham, Chichester
West Sussex
PO18 8PX

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.

9. Copyrights

All designs, text, graphics and their selection and arrangement on this site are the copyright of TVC or its content providers. As a visitor to the TVC site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without TVC's prior written consent is strictly prohibited.

10. Matters Beyond our Reasonable Control

TVC shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

11. Language

In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.

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